Deliveries
and returns

Delivery

Dry goods: Dry goods will be shipped same day if ordered by 1pm, it is our aim to deliver your order the next working day if placed before 1pm.

Please note it is not a guaranteed service, however we will use delivery services such as Royal Mail 24 or a Next Day courier service, these services have a 24 hour delivery target and with a very high success rate. We will not use any economy delivery services with longer than 24 hour delivery targets.

We know a speedy delivery is important to you!

Corals, Critters and Fish: UK only. We offer low cost next day delivery on corals, critters and fish. (Please see the 'Procedure for livestock deliveries' below).

We only ship to mainland UK at this time, inquiries regarding the highlands or Ireland should be made before ordering.

All livestock is sent in strong polystyrene boxes with heat packs. Corals & other invertebrates are shipped on a 24 hour service to arrive before 4pm. Fish are shipped on a shorter delivery time to be delivered before 12 the next day.

Livestock is not automatically sent, when ordering you will be given the option to select what day you would like it to arrive so you can plan around days you can be home to accept the delivery. On reciept of your order we will confirm back to you that the delivery date you have requested has been accepted. Delivery days are as follows

Corals and Critters – Wednesday to Friday only

Fish – Wednesday to Friday only

We have lots of experience in shipping animals around the country and take all precautions necessary considering the temperature, shipping duration, heat packs, packaging materials and species etc. to provide a reliable high quality service to our customers.

Delivery Charges

Corals and Critters

Delivery is £14.99
FREE if order is over £200

Fish

Delivery is £25
FREE if order is over £200

Dry Goods

Delivery is £1.99
FREE if order is over £30

Orders from outside the UK

Dry goods only, orders for countries other than the United Kingdom will attract a postage charge based on the 'best way' postage cost available for the order.

Procedure for livestock deliveries

Livestock will not be shipped until you advise us of a suitable delivery date (Wednesday to Friday only for corals, critters and fish). Simply contact us by phone or by email and advise us of a suitable day that you would like to take delivery, please allow 24 hours’ notice. We require a delivery day be specified before shipping as you must be available to sign for the delivery on the first attempt in order for your 'arrive alive' guarantee to be valid.  

International orders

We are happy to accept orders from many countries, once you have placed your order we will send you a separate payment request for the postage based on the best possible way for the goods you have ordered. Items can usually be combined to make good savings on postage costs. If you do not wish to proceed at any time prior to shipping you may request a full refund for any monies paid. If you would like a delivery quote on one or more items in advance of placing the order please email us for details. Some goods cannot be shipped outside the UK due to legal, size or weight restrictions or because it is not practical to do so, these include live rock, livestock and other bulky items.

Returns and exchanges

We are happy for you to return any item for an exchange or refund providing they are returned in their original unused condition. Refunds exclude any premium delivery charges you paid. 

Click here to make a return or find out more.