We offer an 'Arrive Alive' guarantee on all corals, critters, fish and invertebrates. If they do not arrive alive then subject to these terms and conditions you can request a replacement or refund. We guarantee our livestock will arrive alive, there is no reason why it should arrive any other way due to the care and professional way in which they are packaged with heatpacks, polystyrene boxes and all other necessary precautions considered for the species we are shipping.

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